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Support HomeContact Us Activate your Vonage adapterbefore you install it. During activation, you also select a calling plan, telephone number and provide your 911 address. To use Vonage service, you need a high-speed Internet connection such as cable or DSL. Vonage does not supply Internet service. If you need to find an Internet Service Provider (ISP) in your area, seeGet Internet Service. In addition to your Vonage equipment (adapter, power adapter and Ethernet cable), you also need a telephone, a second Ethernet cable and a telephone cable. To install your Vonage adapter, follow the step-by-step instructions in ourinstallation video. Link up to two mobile phone numbers to your Vonage service so you can make calls for the same rates as your Vonage home phone when you are on the go. Your number transfer can take up to10 business days to complete. During this time, we assign a temporary phone number so you can receive incoming calls. Just connect a phone to your installed Vonage adapter to use your service while your transfer completes. To obtain status on your number transfer or to jot down your temporary phone number, sign in to yourOnline Account. There is nothing you need to do to set up your Online Account. It is created when you sign up for Vonage service. Whether you have a problem with no dial tone, making or receiving calls or even audio issues, use ourSupport Toolsto help you troubleshoot the issue you are experiencing. Note: We are aware that there is a known compatibility issue for customers of Vonage who have AT&T U-Verse as their Internet Service Provider. If you are experiencing technical issues, specifically a lack of dial tone, please contact our Customer Support department so we can assist in fixing this for you. Before you request a replacement, make certain you have an Internet connection and review the instructions for youradapter typeto ensure you are properly set up. If your adapter is still not functioning correctly, you must Chat with Us or Call Us for a replacement. You can request that we change your billing date by Chat or Phone, if you have been a customer for 45 days and meet the following guidelines: Vonage bills one month in advance and your payment method is automatically charged each month for the amount due. If payment is not collected, you will have a past due balance. You canpay a past due balance or make an early paymentup to $400 in your Online Account. Vonage does not accept payment by mail or in person. Your current Vonage bill reflects estimated charges to date, including taxes and fees, for the current billing cycle. Your previous billing statements itemize all the charges from a past billing cycle. Sign in to yourOnline Accountto review all of your billing information. You can change or update your payment information (credit/debit card or checking account) in yourOnline Account. If your payment method is a credit or debit card, you can also update this information using theAutomated Payment Hotline. Make certain you have a valid credit/debit card information and your Vonage Security PIN when you call. Vonage supports paperless billing only. All your billing information, including taxes, fees and payment details, is available in yourOnline Accountto view or print as needed. Whether youblock phone numbersin your Online Account or using the Extensions App, you can prevent up to 50 numbers from ringing your Vonage home phone and any phone connected by the app. TurnCall Forwardingon and off in your Online Account or from your Vonage phone. When the feature is on, it remains on until you turn it off. You can forward incoming calls to any one phone number, including any international number. Link up to two mobile phone numbers to your Vonage service so you can make calls for the same rates as your Vonage home phone when you are on the go. YourVoicemailis turned on as soon as your Vonage service is activated, even if your Vonage adapter is not yet set up.The first time you call Voicemail, you will be prompted to set your PIN and record your greeting. You can change these at any time. Some Voicemail changes are done on the phone. Other changes such as your Ring Count can be set in Online Account. Free. Included with Vonage Service 3-Way Calling Paid Services Vonage Fax Line Sign in to yourOnline Accountand selectChange Planfrom theSummarytab. Use ourInternational Calling Rate Toolto view the rates to call landlines and mobiles in a specific country based on your calling plan. If you are unsure what calling plan you have, sign in to yourOnline Accountto find this information. Before you add another voice line or change your current calling plan, review our list ofavailable calling plans. While you can add or change to most calling plans in your Online Account, there are some instances where you must Chat or Call Us for assistance. To place a call to an international location, use the following dialing instructions. Refer toInternational Country Codes, if needed. Free. Included with Vonage Service 3-Way Calling Paid Services Vonage Fax Line Set up or change your 911 address in yourOnline AccountinFeatures & Settingssection under theAdapter & 911 Settingstab. Sign in to yourOnline Accountand selectChange Your Numberfrom theSummarytab. To sign in to yourOnline Account, you need your Username and Password. If you have forgotten your Username, use your 10-digit Vonage phone number instead. If you have forgotten your Password, you canreset it. Go to theProfiletab in yourOnline Accountnow to update your username, password, email address, phone number, billing address and other profile information. Go to theProfiletab in yourOnline Accountnow to update your username, password, email address, phone number, billing address and other profile information. When you check your number transfer status in yourOnline Accountand an issue is identified, instructions on how to resolve are also outlined. You can find updates on the progress of your number transfer to Vonage in yourOnline Account. If additional information is needed to complete the number transfer or if an issue is encountered, you will be directed to the resource resolve. It takes up to ten business days to complete thenumber transferto Vonage once your Number Transfer Authorization (NTA) form has been completed and submitted. Be certain to have a bill from your current phone provider to help you complete the form accurately and prevent any delay in completion of the number transfer. Before you transfer your phone number to Vonage, contact your DSL Internet service provider to request theyconvert your DSL service to stand-alone service. If the stand-alone service is not set up before your transfer completes, you will lose your Internet service and the ability to make phone calls. Checknumber tranfer statusin your Online Account to obtain the date the transfer will complete. When you transfer a phone number to Vonage, you are assigned aTemporary Virtual Numberthat is removed when the transfer is complete. Because you have a temporary number, you can make and receive calls as soon as you set up your Vonage adapter. Sign in to yourOnline Accountto view your Temporary Virtual Number and check the status of your number transfer. Vonage offers three apps that can be downloaded to your iPhone or Android phone: Vonage Extensions, Vonage Mobile and Vonage Business. Supported Devices: Download and Install: SeeExtensions Appfor details on how to use. You can also visit the Help Center within the app. Visit businesssupport.vonage.comfor information on how to download and use the Vonage Business App. SeeVonage Mobile Appfor details on how to use. You can also visit the Help Center within the app. Vonage does not offer the ability to cancel your service online or through email. You must contact Vonage by phone at 1-732-944-0000. Sign in to yourOnline Accountand selectChange Planfrom theSummary tab. If your current calling plan is not providing you with benefits you need, review our list ofavailable calling plansto consider your other choices. Whether you are moving across town, across the country, or overseas, there is no need to cancel your Vonage service. You can keep your Vonage account active, take your adapter with you, and link your mobile number to make calls during your move. Go toMove with Vonagefor the details. Whether you have problems with no dial tone, making or receiving calls or sound (audio) issues, use ourSupport Toolsto help you troubleshoot the issue you are experiencing. You can add a second voice line to your Vonage service through your Online Account. The cost for your additional line depends on the calling plan that you choose. SeeCompare Calling Plansfor descriptions and pricing of our various plans. You can add the following services to your account: You can order a new adapter when youadd an additional phone line. If you need to replace a defective Vonage adapter, Chat or Call us for assistance at 1-732-444-0000 You can sign up for Vonage service online 24/7.Getting Started & Installation
Activate a Retail Purchase
Get Internet Service
Install Your Vonage Adapter
Link a Mobile Phone to Your Service
Transfer Phone Number to Vonage
Use Your Online Account
Technical Issue
Feature Not Working
Selective Call Block
Anonymous Call Block
Extensions App
Voicemail
Call Forwarding
Trouble Using Service
Vonage Adapter Not Working
Billing & Payment
Change My Billing Date
Pay My Bill
Understand My Bill
Update Payment Information
View or Print My Bill
Features & Settings
Block/Unblock Phone Numbers
Forward Calls
Set Up Extensions App or Link Mobile Numbers
Use Voicemail
View All Features
Anonymous Call Block
Caller ID and Caller ID Block
Call Forwarding
Call Hunt/Ring Lists
Call Return
Call Transfer
Call Waiting
Directory Assistance Call Block
Do Not Disturb
Extensions App
Linked Mobile Numbers
International Call Block
Network Availability Number
Selective Call Block
SimulRing
Voicemail
Toll Free Plus
Virtual Number
Vonage SoftphoneCalling Plans & International Rates
Change My Calling Plan
Check International Rates
Compare Calling Plans
Make an International Call
View Included and Paid Features
Anonymous Call Block
Caller ID and Caller ID Block
Call Forwarding
Call Hunt/Ring Lists
Call Return
Call Transfer
Call Waiting
Directory Assistance Call Block
Do Not Disturb
Extensions App
Linked Mobile Numbers
International Call Block
Network Availability Number
Selective Call Block
SimulRing
Voicemail
Toll Free Plus
Virtual Number
Vonage SoftphoneReset Password & Update Account Info
Change 911 Address/Set Out of Country
Change Phone Number
Forgot Username/Password
Modify Shipping Address
Update Email Address
Phone Number Transfer
Correct Number Transfer Issue
Get Phone Number Transfer Status
Transfer Phone Number
Transfer Phone Number with DSL Service
Use Service During Number Transfer
Mobile Apps
Available Vonage Apps
Download/Use Extensions App
(iOS 7 and higher)
(OS 2.3.3 and higher)Download/Use Vonage Business App
Download/Use Vonage Mobile App
Cancel
Cancel Service
Change My Calling Plan
Compare Calling Plans
Relocate & Keep Service
Trouble Using Service
Order Vonage Service
Add Calling Plan (Voice Line)
Add Services
Order a New Vonage Adapter
Sign Up for New Service
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Legal Privacy PolicyE911
¹Unlimited Calling is based on normal residential, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
HIGH-SPEED INTERNET REQUIRED. VALID FOR NEW ACCOUNTS ONLY. RATES EXCLUDE INTERNET SERVICE, FEES AND TAXES. Extensions® permits inbound and outbound calling on up to two additional registered phones at the home calling plan rates. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 400), all call minutes placed from both your home and registered Extensions® phones will count toward your monthly minutes allotment. Extensions® calls made from mobiles use data or airtime and may incur surcharges, depending on your mobile plan. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
†Limited time offer. Valid for new customers only who are residents of the 48 contiguous United States, 18 years or older. Cannot be combined with any other promotional offer. Offer good while supplies last. Limited one prepaid or gift card ("Card") per household. An eligible customer must be active and in good standing and subscribe to Vonage for two bill cycles. After approval of eligibility, allow 5-10 business days for the Card to be issued. Terms and conditions are applied to the Cards. Vonage has the sole right to decide all matters and disputes arising from the Card, and all decisions are final. All taxes on Cards are solely Customer's responsibility. Vonage is not responsible for any damage to the Card sustained during delivery or product defects of any kind. In the event that the Card becomes unavailable for any reason, Vonage reserves the right to provide a substitute of similar type and value. Visa prepaid card is issued by MetaBank®, Member FDIC, pursuant to a license from Visa U.S.A. Inc.
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