Vonage CA Support | Answers List (2024)

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• Privacy PolicyOur Privacy Policy explains how Vonage collects, uses and discloses information from and about users and prospective users of our web sites, products and services.

• Email, Phone Calls and Identity TheftPhishing is a fraudulent activity in which email messages or phone calls are used to acquire sensitive information such as usernames, passwords, and credit card numbers.

• Traditional 911 and Vonage 911Vonage 911 service is similar totraditional 911 service in that it offers a safe and reliable means of emergency dialing

• Vonage Online Account AccessManage your Vonage services and features in your Online Account. To sign in to your Online Account, you need your 11-digit Vonage phone number and your password.

• Change Your Phone NumberYou can change an existing Vonage phone number to a different phone number by obtaining a new number or by transferringin anumber from another carrier.

• Change Your Billing DateYour payment is automatically deducted from your method of payment on your billing date. If you have been a Vonage customer for at least 45 days, you can request a change your billing date if your accounts meets certain conditions.

• Account Status DescriptionsBrief description of Vonage Account statuses including the following: Active, Pending, Grace, Suspend and Disconnected.

• Call ForwardingCall Forwarding lets you direct incoming calls to any phone number, including international phone numbers. Call Forwarding is included at no additional cost with all Vonage calling plans.

• Change Calling Plan FeeDepending on what you change you calling plan to, there may be a charged a fee.

• Remove an Additional LineYou cannot remove an additional voice line or fax line through your Online Account or by email request.

• Change Your Calling PlanYou can change your calling plan in your Online Account if your account is in Active status.

• View Call ActivityCall Activity is arecord of all of yourinbound and outbound calls. You can view up to 18 months of call records in your Online Account.

• Reset Forgotten Account PasswordIf you have forgotten your Online Account password, follow these instructions.

• Update Payment InformationYou can update your payment information in your Online Account. This includes changing the credit/debit card, updating an expired credit card, or changing your billing address.

• Make a PaymentVonage collects your monthly payment by automatically charging your payment method at the end of every bill cycle. If an automatic payment is not successful, you will have a past due balance.

• Advanced Installation with Port ForwardingIf your Vonage adapter is located behind a routing device that has firewall capabilities, and you do not wish to reconfigure your network, then that routing device must be configured for port forwarding for Vonage service to operate.

• Update Your Account InformationYou can update your account information in the Profile tab of your Online Account.

• Move with VonageWhether you are moving across town, across the country, or overseas, there is no need to cancel your Vonage service. You can keep your account active and take your Vonage device with you.

• Online Account OverviewUse your Online Account to manage your services and features. To sign in to your Online Account,use your 10-digit phone number or username and password.